1. Introduction
Netstreem Services (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you:
Visit our website ([www.netstreem.com]).
Use our IT services (e.g., managed IT services, cybersecurity solutions, cloud computing).
Interact with us via email, phone, or support tickets.
By using our website or services, you consent to the practices described in this policy.
2. Information We Collect
A. Personal Information
We may collect:
Contact Details: Name, email address, phone number, company name.
Account Information: Usernames, passwords (encrypted), IP addresses.
Payment Data: Billing details (processed securely via Stripe/PayPal).
B. Technical Data
Usage Data: Pages visited, clickstream data, browser type (via cookies).
Device Information: IP address, operating system, device ID.
C. Sensitive Data (If Applicable)
Client Systems Data: Server logs, network metadata (for service delivery).
Compliance Records: HIPAA/GDPR-related data (for regulated clients).
3. How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Provide IT services (e.g., troubleshooting, backups) | Contractual necessity |
| Respond to inquiries or support requests | Legitimate interest |
| Improve website functionality (e.g., analytics) | Consent (via cookie banner) |
| Send marketing communications (e.g., newsletters) | Opt-in consent |
| Comply with legal obligations (e.g., tax records) | Legal requirement |
4. Data Sharing & Third Parties
We only share data with:
Service Providers: Cloud platforms (AWS, Azure), CRM tools (HubSpot).
Legal Compliance: If required by law (e.g., court orders).
Business Transfers: During mergers/acquisitions (with confidentiality safeguards).
We do not sell your personal information.
5. Data Security Measures
We implement:
Encryption: TLS 1.3 for data transfers, AES-256 for storage.
Access Controls: Role-based permissions, multi-factor authentication (MFA).
Regular Audits: Penetration testing, SOC 2 compliance (if applicable).
6. Your Privacy Rights
Depending on your location, you may:
– Access or correct your personal data.
– Delete your data (unless legally required to retain it).
– Opt out of marketing emails (via unsubscribe link).
– Request a copy of your data (portability).
To exercise these rights, contact us at:
Email: [contact@netstreem.com]
Phone: [+91 90412 76017]
7. Cookies & Tracking Technologies
Essential Cookies: Required for website functionality (e.g., login sessions).
Analytics Cookies: Google Analytics (anonymized data).
Marketing Cookies: Used only with explicit consent.
Manage Preferences: Adjust settings via our Cookie Banner.
8. International Data Transfers
Data may be transferred to and processed in the [US/EU/other], protected by:
Standard Contractual Clauses (SCCs).
Data Processing Agreements (DPAs) with vendors.
9. Policy Updates
We will notify you of material changes via email or website notice.
10. Contact Us
For questions or requests:
Email: [contact@netstreem.com]
Mailing Address:
Netstreem Services
#B-24, Model Town
Mohali, Punjab-140301